MetLife is significantly expanding its e-commerce capabilities through an agreement with leading software provider Focus Solutions aimed at helping IFA partners to streamline sales and servicing in the run-up to the implementation of the Retail Distribution Review.

Focus Solutions will develop a multi-channel extranet solution to support the electronic sales and servicing of MetLife’s product range to IFAs through a strategic partnership.

The agreement will support planned expansion of MetLife’s product range and enable it to integrate with IFA distribution partners who also work with Focus Solutions.

MetLife has chosen the focus:360° life & pension extranet solution to support its Retirement Portfolio, Trustee Retirement Portfolio, Guaranteed Investment Bond and Income for Life Bond.

IFAs will be able to access direct and indirect online valuations as well as online quotes and applications. Companies working with Focus will be able on completion of the project to submit and service business directly through the software.

Richard Stevenson, Chief Executive of Focus Solutions said: “The agreement with MetLife further extends our customer base which is an endorsement of the quality of focus:360° and the expertise of our employees in delivering multi-channel extranet solutions.

“We look forward to continuing the close working relationship we have enjoyed with MetLife and helping them to execute an effective market-leading e-commerce strategy.”

Dominic Grinstead, Managing Director of MetLife Europe Limited’s UK branch said: “Investing in e-commerce capabilities is crucial in the run-up to RDR and will support our long-term expansion plans. Focus is a proven IT partner who will enable us to fast-track our plans.”

The Focus agreement follows MetLife’s agreement of 10-year strategic service contract with the Capita Group serviced through a centre of excellence in Belfast which delivers additional capacity for expansion as well as increased flexibility and resources to support MetLife’s commitment to delivering high levels of customer service.

Press Release issued by MetLife